Frequently Asked Questions (FAQ)

 

Q - What happens if I schedule for a certain time and then my plane is late?

A - There is no charge to change to another shuttle although you will be riding space-available.

Q - What happens if I pay for a reservation and then my plans change and I don't need to use the reservation, do I lose my money?

A - No, there is no charge to change it to an "Open" ticket to use at another time within a year from the date of purchase OR you may cancel the reservation for just a $4 processing fee.

Q - Can I make a reservation for another person and pay for it with my credit card?

A - Yes, however, we must charge the card when the reservation is made, so one passenger is not able to make a reservation and then have another person call in later with the credit card information.

Q - Do I have to make prepaid reservations?

A - Prepaid reservations at least 24 hours in advance will guarantee seating. Prepaid reservations may be made up until departure time as long as there is seating available. A passenger may pay cash to the driver and board space available at any of our stops not indicated by a "*" as prepaid-only stops.

Q - How can I make a prepaid reservation?

A - A prepaid reservation can be made a) online via our reservations page; b) over the phone with a credit or debit card; c) through a contracted travel agent with cash or credit cards; d) by check sent to our office 2 weeks prior to departure; e) by cash or credit card at our Ferndale, WA office

Q - What if I, or someone in my traveling party, uses a wheelchair?

A - Just call our office at 1-866-BELLAIR to make the reservation, at least 24 hours in advance. We have wheelchair-accessible vehicles that we can schedule for your trip.