Terms & Conditions

At SeaTac Airport, Airporter Shuttle now boards passengers outside door #00, just past baggage claim carousel #1.

LUGGAGE

Passengers are fully responsible for the correct identification and retrieval of their luggage. Please tag all luggage prior to boarding the shuttle. Each passenger is allowed two standard pieces of luggage (under 70 lbs each and measuring less than 70" L+W+H each), plus a small carry-on.
 
Skis, snowboards, golf clubs and gun cases will be accepted as standard items.  Each item over the limit of two standard and one carry-on item is subject to a $5.00 one-way fee.

PETS

Service and guide animals are allowed in the passenger compartments. Such animals are not classified as pets and are allowed in all public areas. We can not accept kennels larger than 32" x 22" x 23".

BAGGAGE LIABILITY

As provided by Washington state law (RCW 81.29.050), unless higher value is declared prior to transportation and agreed to in writing by Airporter Shuttle, property damage liability will be $25.00 for boxes and parcels, $200.00 for trunks and $50.00 for suitcases, valises and other items. Additional valuation will be charged at $0.50 per $100.00 or fraction thereof.

ADA REQUIREMENTS 

If you have ADA requirements, it is important that you call us at 1-866-235-5247 to ensure a wheelchair-accessible bus for your trip. Making a reservation online, by itself, will not guarantee a wheelchair-accessible bus - please call us!

CELL PHONES 

We request that cell phone use be limited to short and quiet conversations.

MINOR RELEASE FORM

A signed minor release form is required for youth (15 years or younger)  traveling unaccompanied by an adult.
Click here to download the Minor Release Form (pdf, 81kB).
Click here to download the Instructions for the Minor Release Form (pdf, 46kB).

REFUND POLICY

Cancelled reservations will be charged a $4 processing fee. Tickets are valid for 12 months from the date of purchase.